Your WiFi X app just got an upgrade – and it’s designed to make managing your home network easier, smarter, and more personalized than ever.  

From a refreshed layout to new tools that put you in control, this update brings features that help your family stay connected with confidence.  

What’s New in the WiFi X App 

Here’s a look at the latest features you’ll find in the app:  

• Quick Link Carousel – Access to the most-used tools – like speed tests and device management – right from your home screen.   

• People and Avatars – Create simple user profiles for each family member to manage devices and set controls.   

• SmartHome Solution – One-tap access to cybersecurity, parental controls, camera integrations, and other SmartHome services.   

• MyPrioritiesIQ  – Prioritize your network based on what you’re doing: gaming, work, or entertainment   

• Network and Device Prioritization – Give select devices the fastest speeds when it matters most.   

Quick Link Carousel  

The Quick Link Carousel puts your favorite features front and center.  
Swipe through easy-access tiles to run a speed test, view connected devices, or check network status – saving you time and making navigation simple and intuitive.  

People and Avatars  

With People and Avatars, you can create user profiles for everyone in your home. Choose from a variety of avatars (no photos needed) to represent each person.   

These profiles help you:  

• Assign and manage each user’s devices  

• Apply parental controls  

• Personalize WiFi settings for your household  

Everything is organized visually, making it easy to keep track of who’s connected.  

SmartHome Solution Tiles  

Your SmartHome tools now live in one convenient spot.  

With just a tap, you can:  

• Protect your network with ProtectIQ cybersecurity 

• Manage screen time and content filters with ExperienceIQ  

• Prioritize devices using MyPrioritiesIQ  

These tiles make it easy to personalize and secure your home WiFi experience – all in one place.  

My PrioritiesIQ  

MyPrioritiesIQ gives you the power to adjust your WiFi based on what you’re doing. Choose the mode that fits your moment.  

Work Mode 

• Prioritizes video calls and files uploads 

• Minimize lag during Zoom or Teams meetings  

• Speeds up cloud syncing and collaboration  

Entertainment  

• Optimizes streaming on Netflix, YouTube, and other platforms  

• Reduces buffering  

• Enhances video and audio quality  

Gamer Mode  

• Boosts gaming traffic for smoother gameplay  

• Lowers lag and latency  

• Reduces interference from background devices  

No matter what’s happening in your home, your WiFi can adapt instantly.  

Network and Device Prioritization   

WiFi X gives you even deeper control over how bandwidth is shared across your home.  

User Profile for Device Management  

Assign devices to specific family members and set controls that keep your network running smoothly. You can:  

• Set internet time limits for kids and teens  

• Filter content to block unsafe or inappropriate sites  

• Track device activity across your home  

With profiles, it’s easy to ensure work calls, homework, and streaming all get the connection they need.  

Running a Speed Test  

From the Quick Links section on the home page, tap Speed Test to check your current upload and download speeds. Your results are saved for future reference.  

You can even test individual devices. Each one is rated Strong, Good, or Weak, helping you spot slow spots or troubleshoot issues with confidence. 

Creating a Guest Network 

 Need to share WiFi? You can create a guest network in just a few taps. Customize the name and password, set time limits, and keep your main network secure.  

More Enhancements Coming Soon 

We’re excited for what’s ahead. Upcoming features include:  

• A direct link to pay your bill  

• An announcements tab to keep you updated on all things West Carolina  

• Built-in AI chat to help answer questions or guide you through tasks  

WiFi X puts you in charge of your home internet experience. With easy setup, advanced controls, and built-in support, it’s the smarter way to manage everything from streaming and gaming to security and device access.